Tenants – Emergency Procedures

LOST KEYS OR KEYS LOCKED INSIDE HOUSE

You may contact a locksmith directly; however the tenant is responsible for payment of the account. If you lose your keys or lock them inside the property during business hours you may use the office keys.

Do not try to contact your Property Manager out of business hours if you have locked yourself out of your property, or if you have lost keys as they are not able to drive back to the office out of hours to get keys for you.

Recommended Locksmith:

A1 LOCKSMITHS – 9370 2943

ACTION LOCKSMITHS – 9240 7200

Always email your property manager FIRST before contacting contractors for all Urgent Maintenance.

Julie Saunders:  julie@wellsteadteam.com.au

Sue Panzic: sue@wellsteadteam.com.au

Yen Nguyen: yen@wellsteadteam.com.au

Elyse Sherry: elyse@wellsteadteam.com.au

Tracy Elborough: tracy@wellsteadteam.com.au

Emergency Plan for Tenants

Urgent repairs are defined by the Residential Tenancies Act 1987 and fall into two categories. Essential services are repairs to faults such as a burst water service, blocked toilets, gas leaks or dangerous electrical faults. Arrangements for a suitable repairer to fix these essential services must be made within 24 hours. Other urgent repairs, such as those that might cause further damage to the premises or injure a person must be arranged within 48 hours.

Urgent Maintenance

Sometimes you may be faced with an emergency situation. An emergency is defined as something that may harm someone, or may cause further damage to the property if left unattended. Our Property Manager can only guarantee to be contacted during working hours. If an emergency occurs outside of these hours, please email your property manager direct with a detailed description on the Urgent Maintenance required.

Listed below is information on items that are classified as an emergency situation and instructions on how to deal with the emergency without the assistance from your Property Manager.

BREAK IN AND DAMAGE TO GLASS

  1. Contact the Police and report the break in
  2. The Police will give to you a Police Report number – you must report this to your Property Manager the next working day
  3. Without obtaining the police report number, the cost of replacing the glass will be invoiced to you
  4. If there is any other damage to the property besides glass damage, this must be reported to the Property Manager the next working day
  5. You may contact the following recommended glazier to secure the property:
    Wanneroo Glass – 9309 1962
    Action Glass – 9249 2429
  6. You may instruct the glazier to forward the account directly to Professionals Wellstead Team. If the glass breakage is the result of an act attributable to yourself, you may call the glazier to repair the broken glass; however payment for repairs must be made by yourself

HOT WATER SYSTEM STOPS WORKING

  1. If it is a gas hot water system, check that the pilot light is on.
  2. If the Hot Water System is electric, you may contact directly:
    FIERO ELECTRICAL (David)  – 0409 922 319
    or Direct Air Electrical – (Faraz) – 0459 340 499
  3. If the Hot Water System is a solar or gas you may contact directly:   ATLANTA PLUMBING AND GAS – 0409 887 548

GAS LEAK

You may contact directly one of the below listed plumbers:

ATLANTA PLUMBING AND GAS (Chris)  – 0409 887 548

GROUND THEORY PLUMBING (Matt)  – 0433 561 362

BURST WATER PIPE

***Turn the water off at the mains immediately***

You may contact directly one of the above listed plumbers.

POWER LINES FALLEN DOWN

Call Western Power immediately on 13 13 51

ELECTRICAL PROBLEM THAT MAY CAUSE HARM TO THE TENANT

FIERO ELECTRICAL (David) – 0409 922 319

Direct Air Electrical – (Faraz) – 0459 340 499

IMPACT TO BUILDING BY VEHICLE

This is a tragic emergency situation;  you must then take the following steps:

  1. If injury to another person call an ambulance on 000
  2. Call the Police and obtain a police report number
  3. If there is structural damage to the house, flooding or electrical problems do not stay in the house
  4. Please email your property manager direct with a detailed description on the Urgent Maintenance required.
  5. Your Property Manager will contact the building insurer the next working day; they will then send an assessor and attend to any structural repairs

SEVERE STORM DAMAGE

This is a tragic emergency situation;  you must then take the following steps:

  1. If injury to another person call an ambulance on 000
  2. Call SES (State Emergency Service) on 132 500
  3. If there are any burst water pipes, call any of the plumbers listed above and turn the water off at the mains
  4. If there is any electrical damage, call any of the electricians listed above and turn the power off at the mains
  5. If there is structural damage to the house, flooding or electrical problems, do not stay in the house
  6. Please email your property manager direct with a detailed description on the Urgent Maintenance required.
  7. Your Property Manager will contact the building insurer the next working day; they will then send an assessor and attend to any structural repairs

SEVERE DAMAGE TO PROPERTY

(Explosion or Collapsed Ceilings)

This is a tragic emergency situation; You must then take the following steps:

  1. If injury to another person call an ambulance on 000
  2. If there is a fire call the fire brigade on 000
  3. Call SES (State Emergency Service) on 132 500
  4. If there are any burst water pipes, call any of the plumbers listed above and turn the water off at the mains
  5. If there is any electrical damage, call any of the electricians listed above and turn the power off at the mains
  6. If there is structural damage to the house, flooding or electrical problems do not stay in the house
  7. Please email your property manager direct with a detailed description on the Urgent Maintenance required.
  8. Your Property Manager will contact the building insurer the next working day, which will send an assessor and attend to any structural repairs

Non Urgent Maintenance

It is a policy of our office that all repairs or maintenance requests must be submitted to our office in the following methods:

  • Via direct email to your property manager
  • Maintenance request form submitted via the website

The following situations are NOT classified as emergency repairs and will be attended to during business hours.

Please note that if you go ahead with a repair that IS NOT classified as an emergency, the owner is NOT obligated to pay for any expenses incurred and these expenses may be charged to yourself.

  • Blocked toilets (when there is a second unblocked toilet on the premises)
  • Stove/oven not working
  • General repairs and maintenance
  • Blocked Pipes to the shower, kitchen sink, bathroom basins and laundry sink
  • Hot water system going hot and cold
  • Trouble with reticulation
  • Leaking Taps
  • Pest control (pest control such as ants, mice, rats, cockroaches, flies, silverfish, earwigs, etc, is the responsibility of the tenants and the owner is not obliged to pay for treatment)
  • Trouble with air conditioning

The owner will pay for the removal of wasps or beehives, however this is not classified as an emergency and you need to contact your Property Manager the next working day to arrange the removal of any nests. This is also the case if you spot any white ants nests in or about the property.

In relation to problems with ants, mice, rats and cockroaches, it is recommend that you purchase treatments such as bombs and/or baits from the supermarket, and ensure that you have placed them in strategic locations to prevent infestation.